At a glance
- Your data is yours. We claim no rights over the data you analyse or the answers you produce.
- AI answers support decisions; they do not replace judgement. Review them before acting.
- Your order form comes first. If you have a signed agreement with us, it takes priority over these terms.
1. About these terms
“InsightOS”, “we” and “us” mean the provider of the InsightOS software and this website. “You” means the person or organisation using them. Where you have signed an order form, licence or design-partner agreement with us (an “Order”), the Order applies together with these terms, and the Order wins if the two conflict.
2. Using this website
- You may browse the website and share its pages for legitimate business purposes.
- Do not misuse it: no attempts to break in, overload or scrape it, no false or automated enquiries, and no use that breaks the law.
- Prices, availability of design-partner places and product descriptions on the website are for information and may change. They become binding only when confirmed in an Order.
- Demos on the website use sample data. Figures shown are illustrative and are not a promise of results for your organisation.
3. Your licence to use InsightOS
Subject to these terms and your Order, we grant you a non-exclusive, non-transferable licence to install and use InsightOS on the number of computers and for the period in your Order, for your organisation’s internal business purposes. Licences are activated with a licence key and check in with our licence service about once a day. InsightOS keeps working for 14 days without a connection, and offline licence files are available for computers that can never go online.
You must not:
- share licence keys or use InsightOS on more computers than your Order allows;
- copy, resell, sublicense or offer InsightOS as a service to others;
- reverse engineer, decompile or bypass the licence or security controls, except where the law allows it;
- extract or misuse the AI access included with your licence, or use it outside InsightOS;
- use InsightOS for anything unlawful, or to analyse data you have no right to use.
4. Your data and your responsibilities
You keep all rights to the data you import and to the outputs you create, including reports and decision cards. InsightOS stores your data on your own computers, as described in our Privacy Policy. You are responsible for:
- having the right to use and analyse the data you import, including any personal data;
- choosing a privacy level for each project that suits your data and your legal obligations;
- your agreements with any AI provider you connect with your own keys, and checking that they cover your data;
- managing user accounts, roles and passwords, and keeping your computers, backups and disks secure.
5. AI-generated answers
InsightOS uses AI to write queries and explain results. It checks queries against your data before running them and states how confident it is, but AI can still be wrong or incomplete. Answers, recommendations and decision cards are decision support, not professional, financial, legal, medical or other regulated advice. Review important answers, and the evidence attached to them, before you rely on them.
6. Included AI and fair use
When your licence includes AI, it is provided through third-party model providers under our agreements with them, and is subject to the usage limits in your Order. You can set your own daily and monthly spending limits in the app. We may pause included AI for usage that is abusive or far beyond normal business use, and will contact you first where we reasonably can.
7. Fees
Fees, payment terms and any design-partner arrangements are set out in your Order. Unless the Order says otherwise, fees are payable in advance, are non-refundable and exclude taxes.
8. Our intellectual property
InsightOS, including the software, analysis library, documentation, website and brand, belongs to us and our licensors. These terms give you a licence to use it, not ownership. If you send us feedback or suggestions, we may use them freely to improve InsightOS.
9. Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for our relationship, unless disclosure is required by law.
10. Warranties and disclaimers
We will provide InsightOS with reasonable skill and care, and fix material defects you report to us within a reasonable time. Beyond that, and to the extent the law allows, InsightOS and this website are provided “as is”, without other warranties of any kind, including fitness for a particular purpose or uninterrupted, error-free operation.
11. Limitation of liability
To the extent the law allows, neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill. Our total liability under these terms and your Order is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited, such as for fraud.
12. Suspension and termination
Your licence ends when the term in your Order ends, unless it is renewed. Either of us may end it if the other seriously breaches these terms and does not fix the breach within 30 days of notice. We may suspend licences immediately to stop misuse or a security threat. When the licence ends, you must stop using InsightOS. Your data stays on your computers, and you can export reports before then.
13. Changes
We may update these terms and will show the date of the latest version at the top of this page. Changes do not affect an Order already signed during its current term.
14. Governing law
These terms are governed by the law and courts named in your Order. If there is no Order, they are governed by the law of the country where InsightOS is established.
15. Contact
Questions about these terms? Email hello@askinsightos.com.